Frequently Asked Questions

Do I need an account to place an order?
No, you can also place an order as a guest. However, having an account with us has some advantages:

• Faster checkout process

• Easy access to your order status and order history

• Receive updates on our new releases and special promotions

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and payments through PayPal.

How secure is my online purchase?
When you make an online purchase with your credit card, all your information is entered on a secure webpage with SSL. Your information is encrypted via SSL and sent directly to our credit card provider’s network, where the transaction is authorized and approved. Your credit card information is not stored on our servers.

Are there any currency conversion fees?
All our transactions are in U.S. dollars. If your credit card is in a different currency, the total amount of your order will be calculated based on the daily exchange rate on the day your card issuer processes the transaction.

How do I set up my shipping address?
Since our website and service are in English, all information entered must be in English, including punctuation. If any letters in your address contain non-English characters, we recommend using the closest English equivalents. For example, you can replace the letter "¿" with "c".

Can I change my shipping address after placing an order?
Please note that your shipping address cannot be changed once the order has been processed or shipped. We recommend updating your shipping address to your residential address instead of a vacation address, as we cannot predict how long the customs department in the destination country will hold the package.

How long does shipping take and how can I track my package?
Delivery time depends on the shipping option you selected. Once your order has been shipped, we will email you the tracking number and the website to track your package. We are not responsible for delays caused by the customs department in your country.

What should I do if items are missing from my order?
If something is missing, please contact us immediately at support@wavgleam.com.

If you have any more questions, please contact us directly at support@wavgleam.com